A healthy diet by itself is unfortunately not enough when it comes to our Western diet. A quarter of all women and men in Germany do not eat enough fruit and vegetables (650gr) to optimally cover their daily nutritional needs. A quarter of all women and men in Germany do not eat enough fruit and vegetables (650gr) to optimally cover their daily nutritional needs. A salad plate is about 150g, and who only eats salad?

Fruits and vegetables also contain less and less nutrients. One reason is The rise in more intensive farming practices around the world. As a result, our soils gradually contain less and less essential nutrients. Even the freshest fruits and vegetables today are already deficient in certain vitamins and minerals. According to science, a typical apple today contains about 60% less vitamin C than it used to have 20 years ago.

Certain nutrients are also not present in sufficient quantities in our diet. This concerns, for example, vitamin D and magnesium. Environmental toxins, constant stress due to the dual burden of career and family, as well as not enough sleep additionally deprive the body of valuable nutrients, with the result that a nutrient deficiency can easily develop. So it is reasonable to assume that without supplementation, the body is fed up but often starving for certain nutrients.

Nutritional supplementation is always especially important when we exclude certain food groups in our diet, e.g. when we go vegan, vegetarian or reduce carbohydrates. Then the missing nutrients must be supplemented by food supplements.

Nutritional supplementation is important when we have an increased need for nutrients. This is the case, for example, when we have a particularly active lifestyle or do lots of sports activities, when we are exhausted or stressed, or simply have less time to eat a fresh and balanced meal every day.

There is an increased need for nutrients during pregnancy and breast feeding or simply when we start to age. When we recover from an illness, the body needs more nutrients for the healing work.

In addition, we have so-called nutrient thieves – these include sugar, alcohol, cigarette smoke, coffee and tea,birth control pill and certain medications.

If the body is not sufficiently supplied with nutrients, this usually becomes apparent very gradual: Initial symptoms are often very unspecific. For example, fatigue, restlessness and a vulnerability for infections can indicate a deficiency. But also external changes such as brittle nails, dry skin or a pale face can provide an indication of a nutrient deficiency. The best thing you can do is have a blood test done to check if you are faced with a nutrient deficiency.

First of all, the main thing to look for in supplements is that the nutrients contained are made from real, organic plant foods. This ensures that the body recognises the nutrients immediately, a better utilisation is ensured and the digestive system is treated with care.

In addition, the supplements should not contain any additives. Something like “magnesium stearate” should definitely not be part of the ingredients list. This substance is suspected of interfering negatively with the immune system.

Third: the dosage should be checked. Many products appear at first pricewise very resaonable. But if the dosage is three or four capsules per day, the product ends up being much more expensive than expected.

And fourth, the product should be “Made in Germany”, as we still have one of the strictest guidelines worldwide here in Germany – that way you are on the safe side.

For international transactions, we accept Paypal and all major credit cards via Stripe. In Germany, Austria, the Netherlands, Great Britain as well as Sweden, Norway, Finland, Denmark, Spain and Italy we also offer payment by invoice, direct debit, direct bank transfer and hire purchase through our partner Klarna. The range of individual payment methods depends on the respective territorial offer and may vary from region to region. You can find all information about our payment options here.

You do not need an account to make a purchase at Ogaenics. However, setting up an account is free and speeds up your check-out process.

With a customer account you can:

• Check out faster with your purchase
• Check the status of current orders at any time
• View previous orders and place repeat orders
• Make changes to your account information
• Change your password
• Save multiple shipping addresses

If you check in as a guest, all order confirmations and updates will be sent via email only. You cannot track this information on our website.

You can either enter your voucher/coupon code directly at the bottom left of the shopping basket or at the top centre of the checkout page below the link ‘Click here to enter your voucher code’.

Your order will be sent to our dispatch centre as soon as it arrives and will be packed so that you receive your supplements as quickly as possible. Please contact our customer service hello@ogaenics.com as soon as possible so we can check how else we can help you.

Besides our own online store, you can find Ogaenic’s beauty and well-being products in more than fifty (great) retail stores in Germany, Austria, Switzerland, Hong Kong and Australia. An overview of authorized Ogaenics dealers can be found here.

We currently ship to EU addresses, Norway, Great Britain and Switzerland. Take a look at our overview of shipping costs by country, where you will also find the delivery times for shipments. Thank you for your patience as we expand our international presence.

Germany, Austria, France: from an order value of €59.00, delivery is free of charge for you. For orders under €59.00, shipping is €3.90.

Rest of EU: from an order value of €120.00, delivery is free of charge for you. For orders under €120.00, shipping is €9.90.

Norway, Great Britain, Switzerland: from an order value of €200.00, delivery is free of charge for you. For orders under €200.00, shipping is €19.90.

All shipments to these non-EU countries are delivered with an invoice showing the value of the goods. Customs duties, customs clearance fees and taxes of the destination country are not included and are borne by the customer. These fees and costs will not be reimbursed by Ogaenics.

You can find an overview of our shipping costs here.

Yes, we also deliver to Packstations.

A personal postal number and the correct Packstation number are required for successful delivery to a Packstation.

You can find more information about receiving at the Packstation here: DHL Packstation: How to receive your parcels at the Packstation

As soon as your order has been dispatched, you will receive a tracking number that you can use to track the delivery status at any time. Please note that we have no influence on the delivery by DHL and in exceptional cases there may be delays outside the usual delivery times.

If your parcel has not arrived within 10 working days of dispatch, you can request a tracking request. To do so, please contact our customer service team, quoting your order number: hello@ogaenics.com.

If there is a problem with an item, please contact our customer service at hello@ogaenics.com. So that we can help you as quickly as possible, please describe the problem in as much detail as possible and, if relevant, add photos or further information. We will take care of a quick solution!

If you wish to return items from your order, please submit your withdrawal within 14 days of delivery using the withdrawal form on our website. Returns received outside this period cannot be accepted.

Conditions for the return:

• Items must be returned unopened, unused and in the original sealed packaging.
• Products that have already been used, unsealed, altered or damaged cannot be refunded and may be returned to you.
• We accept no liability for lost returns or transport damage.

Important:
If you return all or part of an order, all free items received with it must also be returned.

This is how the return works:
After receiving your withdrawal, we will send you a return label to print out yourself for orders within Germany. Stick it clearly visible on the parcel and take it to the nearest post office or Packstation. Please note that we do not cover any collection costs.

You can find out more about our returns policy here.

Yes, you bear the direct costs of the return shipment.

You can find detailed information on our returns policy here here.

If your shipment is returned to us due to an incomplete or incorrect address or because you did not collect it from the post office on time, we will therefore have to deduct the costs incurred from any refund. These are currently as follows:

Undeliverable shipment Return transportation costs DE: 4,90 € DHL

Undeliverable item Return costs AT: €18.54 (€4.90 return fee + €14.04 postage)

Undeliverable shipment Return shipping costs EU: € 4.90 return fee + € 12.00 shipping costs

Undeliverable shipment Return shipping costs Non-EU: € 4.90 return fee + € 25.00 shipping costs

Undeliverable consignment Return transportation costs island: € 4.90 return fee + € 12.00 shipping costs + € 35.00 (island surcharge)