Privacy policy

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Privacy policy

The person responsible for data processing is:
Novel Nutriology Ltd.
Johnsallee 30
Hamburg
Germany
hello@novel-nutriology.com

Phone: 49 (0) 40 696 32 79 60

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. access data and hosting

You can visit our websites without providing any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this Privacy Policy, all access data and all data collected in forms provided for this purpose on this website are processed on its servers. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

2. data processing for contract processing, contacting and when opening a customer account.

2.1 Data processing for contract execution

For the purpose of contract processing (incl. inquiries about and processing of any existing warranty and performance failure claims as well as any statutory update obligations) pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, because in these cases we need the data to process the contract and we cannot send the order without their information. Which data is collected can be seen from the respective input forms.

For more information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, please refer to the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.2 Customer account

Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account as well as for storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.3 Contacting

In the context of customer communication, we collect data in order to process your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, if you voluntarily provide us with personal data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as we require the data in these cases to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

For e-mail inquiries, we use the Freshdesk communication tool. The provider is Freshworks, Inc. ("Freshworks"), 2950 S.Delaware Street, Suite 201, San Mateo, CA 94403, USA. The data transfer is based on the data processing conditions. Details can be found here: https://www.freshworks.com/data-processing-addendum/. Further information on data protection at Freshworks can be found here: https://www.freshworks.com/privacy/. The processing of this data is based on Art. 6 para. 1 lit. b DSGVO, provided that your request is related to the performance of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 (1) f DSGVO) or on your consent (Art. 6 (1) a DSGVO) if this has been requested.

Live chat tool Freshworks Inc.

For the purpose of customer communication, we use the chat tool of Freshworks Inc, 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA (" Freshworks). This serves to protect our legitimate interests in effective and improved customer communication, which prevail in the context of a balancing of interests, pursuant to Art. 6 (1) p. 1 lit. f DSGVO. Freshworks is acting on our behalf. For the USA, there is no adequacy decision of the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.

2.4 Data processing for appointment booking

We collect personal data when you voluntarily provide it to us as part of an appointment booking. Mandatory fields are marked as such, because in these cases we absolutely need the data to book the appointment and you cannot send the appointment booking without providing it. Which data is collected can be seen from the respective input forms. Information in free text fields is voluntary and does not have to be filled in for the appointment booking to be sent. We ask that you refrain from providing sensitive data (e.g. health-related information such as illnesses) in such free text fields.

We use the data you provide to book appointments in accordance with Art. 6 para. 1 p. 1 lit. b GDPR. After complete processing of the booked appointment, your data will be restricted for further processing and after expiration of any tax and commercial retention periods pursuant to Art. 6 para. 1 p. 1 lit. c DSGVO, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Appointment booking solution from Calendy

For the purpose of booking appointments, we use a booking solution provided by Calendly LLC, , 271 17th St NW, Atlanta, GA 30363, USA (address as processor/data importer: 88 N Avondale Road #603, Avondale Estates, GA 30002, USA). The service provider acts on our behalf.

Our service provider and/or their sub-service providers are located and/or use servers in the USA. No adequacy decision has been issued by the European Commission for the USA. Our cooperation with you is based on standard data protection clauses of the European Commission.

A data transfer may take place to a third country/ies for which the European Commission has not determined an adequate level of data protection due to the use of additional functions of our service provider. An appropriate level of data protection is ensured by the conclusion of standard contractual clauses of the European Commission.

4. data processing for payment processing

When processing payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the order process. In this respect, the privacy policy of the respective payment service provider shall apply.
If you have any questions about our payment processing partners and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

Where applicable, we provide our service providers with additional data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, processing of contested payments, accounting support). This serves according to Art. 6 para. 1 p. 1 lit. f DSGVO to protect our legitimate interests in our protection against fraud and in efficient payment management, which outweigh our interests in the context of a balancing of interests.

4.3 Identity and credit check when selecting Klarna payment services

Klarna Pay now (direct debit), Klarna Pay later (purchase on account), Klarna Slice it (installment purchase)
If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we will forward your data to Klarna for the purpose of payment and contract processing in accordance with Art. 6 para. 1 p. 1 lit. b) DSGVO to Klarna. The transmission of this data takes place so that Klarna can create an invoice for the invoice processing you have requested and carry out an identity and credit check. Please understand that we can only offer you the respective Klarna payment method if it is made possible based on the results of the credit check. Detailed information on this and on the credit agencies used can be found in Klarna's data protection information .

4.4 Installment purchase

If the payment method "installment purchase" is selected and the data protection consent required for this is granted in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) are transmitted to our partner Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden for the purpose of processing this payment method.
In order to verify the identity or creditworthiness of the customer, our partner carries out queries and obtains information from publicly accessible databases and credit agencies. The providers from whom information and, if applicable, creditworthiness information is obtained on the basis of mathematical-statistical methods, as well as further details on the processing of your data after transmission to our partner Klarna Bank AB (publ), can be found in its privacy policy, which can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy
The information received about the statistical probability of non-payment is used by our partner Klarna Bank AB (publ) for a weighed decision about the establishment, implementation or termination of the contractual relationship. You have the possibility to present your point of view and challenge the decision by contacting our partner Klarna Bank AB (publ). The consent to data transfer given in the order process can be revoked at any time, even without giving reasons, with effect for the future.

5. advertising by e-mail

5.1 E-mail newsletter with registration, newsletter tracking with separate consent

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO to be sent. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you expressly consent to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

If you additionally give us your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO to analyze our newsletter, we also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and the click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain single-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link the following "newsletter data" in particular

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the call,
  • the description of the type of the used web browser,
  • the IP address of the requesting computer,
  • the e-mail address,
  • the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the described contact option or via a link provided for this purpose in the newsletter.

The information is stored for as long as you are subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that the level of data protection is adequate: United Kingdom.

Our service providers are located and/or use servers in these countries: USA, Australia. There is no adequacy decision of the European Commission for this country/these countries. Our cooperation with them is based on these guarantees: standard data protection clauses of the European Commission.

5.3 Sending evaluation requests by e-mail

Ogaenics, Novel Nutriology GmbH may contact you by email to invite you to evaluate the service and/or products you have received from us (to solicit your feedback and to continually improve our service and products). For the collection of customer feedback, we work with an external company, CUSTOMER REVIEWS LTD. Your information will be shared with CUSTOMER REVIEWS LTD solely for the purpose of sending the evaluation request. If you would like to learn more about how CUSTOMER REVIEWS LTD processes your data, you can review the company's privacy policy here https://www.cusrev.com/terms.html. Ogaenics, Novel Nutriology GmbH will make such assessments if applicable, also in other advertising media and materials for advertising and promotional purposes.

The evaluation requests are sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

6. cookies and other technologies

6.1 General information

In order to make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR.

In addition, we use technologies to comply with legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) and for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you consent to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also visit the following link: https://www.consentmanager.net/. If you do not accept cookies, the functionality of our website may be limited.

6.2 Use of Usercentrics Consent Management Platform to manage consents

On our website, we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and other technologies we use on our website and to obtain, manage, and document your consent, as may be required by law, to the processing of your personal data by these technologies. This is in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO for the fulfillment of our legal obligation pursuant to Art. 7 para. 1 DSGVO necessary to be able to prove your consent to the processing of your personal data to which we are subject. Usercentrics is a service of Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany which processes your data on our behalf. When you visit our website, Usersentrics' web server stores a so-called server log file, which also contains your anonymized IP address, date and time of visit, device and browser information, and information about your consent behavior. Your data will be deleted after three years, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

7. use of cookies and other technologies for web analysis and advertising purposes

Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. For more information about your revocation options, see the section "Cookies and other technologies". For more information, including the basis of our collaboration with each vendor, see the individual technologies. If you have any questions about the Providers and the basis of our relationship with them, please use the contact method described in this Privacy Policy.

7.1 Use of Google services

We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), as described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. You can find further information about data processing by Google in the Privacy policy of Google.

Google Tag Manager

This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other data from Google. Data processing is carried out on the basis of an agreement on commissioned processing by Google.

To create and run tests, we also use the Google Analytics Google Optimize extension feature.

Google Ads

For advertising purposes in the Google search results and on third-party websites, the so-called Google Remarketing cookie is set, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit. Data processing beyond this only takes place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analytics and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior when you have arrived at our website via a Google Ads ad. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.

7.2 Use of Facebook services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook") described below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. In addition, as part of the so-called extended data matching, information that can be used to identify individuals (e.g., names, e-mail addresses, and telephone numbers) is collected and stored in hashed form for matching purposes. For this purpose, a cookie is automatically set by the Facebook Pixel when you visit our website, which automatically enables recognition of your browser when visiting other websites by means of a pseudonymous CookieID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The information automatically collected by Facebook technologies about your use of our website is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision of the European Commission for the USA. Insofar as the transfer of data to the USA falls within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in the data protection notices of Facebook.

8. integration of the Trusted Shops trustbadge

In order to display our Trusted Shops seal of approval and any ratings collected, as well as to offer Trusted Shops products to buyers after they have placed an order, the Trusted Shops trust badge is integrated on this website.

This serves to protect our legitimate interests in optimal marketing, which outweigh our interests in the context of a balancing of interests, by enabling secure purchasing in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The trust badge is provided by a CDN provider (content delivery network) as part of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. You can find more information about the data protection of Trusted Shops GmbH here.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data is stored in a security database for the analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you, as a buyer, are already registered for product use is checked automatically on the basis of a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services in accordance with the German Data Protection Act. Art. 6 par. 1 p. 1 lit. f DSGVO required. Further details, including the objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

9. social media

9.1 Social plugins from Instagram

Social buttons from social networks are used on our website. These are merely integrated into the page as HTML links, so that no connection is yet established with the servers of the respective provider when our website is called up. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser There you can, for example, click the Like or Share button.

9.2 Our online presence on Facebook, Instagram, Youtube, Pinterest

Insofar as you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These may be used, for example, to serve advertisements within and outside the platforms that are presumed to match your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. For more information (Insights data information), please see here.

Instagram (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transmitted to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. For more information (Insights data information), please see here.

YouTube is an offer of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

Pinterest is an offer of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.

10. contact options and your rights

As a data subject, you have the following rights:

  • in accordance with Art. 15 DSGVO the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 DSGVO the right to demand the correction of incorrect or completion of your personal data stored by us without delay;
  • in accordance with Art. 17 DSGVO the right to demand the deletion of your personal data stored by us, unless the further processing
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • is necessary for the assertion, exercise or defense of legal claims;
  • in accordance with Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you object to its erasure;
    • we no longer need the data, but you need them to assert, exercise or defend legal claims, or
    • you have objected to the processing pursuant to Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

Right of objection
Insofar as we process personal data as explained above in order to protect our legitimate interests which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.


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